Friday, May 2, 2008

TEL WEST Communications (not to be confused with Telewest UK)

Tel West Communications, LLC.& Tel West Network Services is a facilities-based IP services provider that specializes in dedicated circuits for enterprise businesses. Their main headquarters is located in Seattle, Washington and are currently led by CEO Stephen L. Schilling.

Tel West offers basic converged services such as T1 lines, but also specialize in voice service and data bundles.

Tel West operates on a limited domestic level, with a network presence spanning 10 major metropolitan areas including, Seattle, Bellevue, Tacoma, Olympia, Dallas, Austin, San Antonio, Houston, Fort Worth, and Corpus Christi.

Tel WestThe SLA is strong. For a small company, they know that they have to keep their performance up to stand out. They have to.

The network itself is small, so it’s not great if you have a company that sprawls nationally, let alone worldwide. US Signal is facilities based which might lower cost and make it easier to connect to other telecommunications carriers in a neutral environment. Voice service and data are sold, usually in bundles. Being a local exchange carrier they are able to give customers competitive long distance pricing.

They have a live NOC staff with prompt reply from customer service. Billing is made as clear as possible, so you have one less thing to worry about. Their website allows online billing for your convenience.

The Good: prompt customer support and live NOC staff, good billing servicelocal exchange carrier they have competitive long distance pricing

The Bad: Small regional company. They are limited to providing a domestic network for companies, as opposed to larger a worldwide network that can link you to overseas offices.

The Bottom Line: If you live in the areas that offer Tel West, then it’s worth checking out. Network is limited, but has the benefits that only a small company can offer like top-notch quality control and very competitive pricing.