Friday, May 2, 2008

NTT Verio (merged with NTT Communications)

Verio is an internet service provider (ISP) in the United States formed from a consolidation of dozens of aggressively aquired smaller ISPs. Incorporated in 1996 in Denver, Colorado, it is currently a wholly owned subsidiary of Tokyo, Japan-based Nippon Telegraph and Telephone (NTT) Communications, which purchased it in 2000. NTT Communications (NTT Com), is a subsidiary of Nippon Telegraph and Telephone (NTT) Corporation - one of the world's largest telecommunications companies. NTT is headed by President/CEO Hiromi Wasai with Verio under President/CEO Kiyoshi Maeda and Chief Operating Officer Dennis V. Boyle. Japan is reknown for their outstanding cutting edge technology, superior business management, and personal dedication to quality of service, however, not even the Japanese can seem to save this slowly sinking ship.

Verio (NTT Verio) is the company that is offered here in the States, so we’ll cover that subsidiary in this review. NTT Com prides itself in providing “high-quality, technologically advanced network management, security and solution services to consumers, corporations and governments on a global basis, with a special focus on the Asia-Pacific region.” Its backbone network, combined with the networks of partner companies around the world, offers access to more than 200 countries, including more than 30 companies in the Asia-Pacific region, Europe and the Americas. NTT’s purchase of Verio means the network isn’t just domestic, but international. It’s very useful if you need to connect to global offices. You can keep everything on the same network. Their “Global Tier One Network” was built with OC3, OC12 and OC48 circuits, as well as Cisco and Juniper Networks router technology.

Telemark named NTT Communications the "Best in Class" for Customer Satisfaction twice. From the looks of the wonderfully designed website, everything is laid out in a simple manner: Account Cancellations, Account Suspensions, Credit Information, Contact Information, and Requesting Domain Change. They even have a page that gives you step-by-step instructions on how to navigate around their Customer Support Section. The only thing I haven’t found is a billing page. So they have award winning customer service, but there has to be some downsides. Why? Because we all know we can’t have everything.

The service itself is fair. They are slightly oversubscribed, but the service isn’t bad by any means. They don’t guarantee 100% speed throughput, and most of the time they sell Burstable T1, thus allowing their T1 service to be less expensive. Since they are a top network provider, the network is never too bad. Again, I stress that the performance will be good, albeit a little slow at times. Also, there is a lot of talk about how bad their tech support is. It is said by some that they actually talk you down at times. The general consensus is that they are rude over at the tech support department. Just to make it clear, that’s customer care. The tech support is actually good. The techs do have knowledge of what’s going on, they just have subpar support and bad provisioning. They take to time setting things up, as well. The company has a subpar agent program and has abandoned its T1 and T3 dedicated access services completely even though this was a service Verio was well known for in the past.

The Good: The service is so-so, but the network performance is good. Their network allows you to network any other offices you may have around the world, keep them all connected.

The Bad: Verio dedicated and ethernet access is slightly oversubscribed, and they used sell burstable T1 lines most of the time. Their services don’t reach 1544k, but be mindful that only half the tier one networks actually offer what they promise.

The Bottom Line: No guarantees with speed on this network, plus you may run into some rude employees when you report issues. The global network is useful, but may not be at desirable speeds.